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Danish Customer Service Agent
Job ID 8497
Job Type:
Country:
Region:

Malta
Any Region
Job Details: One of our established iGaming clients in Malta are hiring Danish speaking Customer Service Agents to their growing team! As a key employee of the Customer Service Team, you will be the first point of contact for players through live chat, email, and phone calls. All aspects of this role are customer-centric and focused on delivering the best possible experience.   Responsibilities:   Greet and communicate with customers in a warm and empathetic fashion Deliver a high More...
Responsible Gaming Analyst
Job ID 8390
Job Type:
Country:
Region:

Malta
Malta
Job Details: Responsibilities:   Working together with the team to uphold the day-to-day operations and investigate cases Escalated by CX and other operational teams. Taking part in the work of monitoring, detecting and interacting with at-risk players. Effectively using the tools and the solutions for behavioural tracking available to enhance personal and team performance. Taking part in RG projects. Working on upholding and improving RG processes. Assisting in RG More...
Danish speaking customer support agent
Job ID 8269
Job Type:
Country:
Region:

Malta
Malta
Job Details: Responsibilities:   Resolve customer queries via live chat and email Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way. Approve customer withdrawals upon request from the player Review of customer documentation and KYC checks on demand for various jurisdictions in line with policy Contribute to More...
Team Manager - Danish speaking
Job ID 7880
Job Type:
Country:
Region:

Malta
Malta
Job Details: Responsibilities: Manage, supervise, coach, motivate and build team spirit Present new ideas and policies to prospective teams Work within your own team/s to produce the required results and to meet company targets Analyze employee data and performance Manage employee expectations and eventual requests Manage and publish employee schedules and vacations Establish and maintain cross-departmental cooperation Work with internal systems (JIRA, TTS, WIKI, Nevis, More...