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Job Details: Key Responsibilities:   Design creative and innovative sport campaigns aligned with targets and KPI’s provided by the Head of CRM, optimizing target groups, segmentation, content and testing processes to achieve maximum efficiency. Brief campaigns to Design teams. Monitor CRM KPI´s. Implement and set up the campaigns with our CRM tools via sms, email and direct account message. Prepare and send campaign reports on CRM activity e.g. running offers, bonuses, More...

Job Details: Responsibilities: Planning, implementation and evaluation of CRM campaigns. Lead ongoing segmentation of the customer base to identify insights and target customer segments with specific campaigns Manage customer journeys to drive retention and growth Conversion, Reactivation and Retention Work alongside CRM team members to execute personalized and targeted campaigns using relevant customer channels such as onsite messaging, email and sms. Monitoring and maximizing customer lifetime More...

Job Details:  Responsibilities:   Minimise fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts. Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained. Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent More...

Job Details: Responsibilities:   Help internal and external customers Handle customer request queues assigned accordingly to workload via online chat and email Keep customer request queues as low as possible Conduct research on player bonuses, deposits, transactions, betting slips, documents, bet calculations Contact other departments when there are issues that need to be solved Have a high knowledge of products offered by the company Attend team meetings and activities Takeover in More...

Job Details:   We are a pioneering online entertainment and marketing company based in Cyprus, dedicated to delivering cutting-edge experiences and innovations to our audience. Committed to excellence and forward-thinking strategies, we are seeking a Head of Business Intelligence (BI) to drive data-centric decision-making and optimize our business operations.   Job Description: We are searching for an accomplished Head of Business Intelligence with a profound understanding of data analysis, More...

Job Details: Our client, with HQ in Cyprus and operating at an international level within the Affiliation and online entertainment industry is seeking to hire a Head of Affiliates to join their team.   With a focus on excellence and creativity, we continuously strive to elevate our brand presence and engagement within the market.   Job Description:   We are seeking a dynamic and experienced Head of Affiliates to lead our client’s affiliate marketing efforts. This pivotal role More...

Job Details: Responsibilities:   Developing and executing an affiliate marketing strategy Leading, managing and mentoring the Affiliation team Setting team performance goals and fostering intradepartmental and interdepartmental collaboration Recruiting, onboarding and managing affiliate partners and maintaining and growing existing affiliate relationships Addressing all affiliate inquiries and concerns Planning and optimizing affiliate campaigns, monitoring performance and identify new More...

Job Details: Passionate about sports and social media?  We're on the lookout for a dynamic Social Media Executive to join our client’s team in Malta! The company is a Marketing and Support agency collaborating with online Sports and Casino brands, focusing on acquisition & retention marketing, VIP and CS support, UX design as well as developing innovative AI tools.   Responsibilities   Manage day-to-day social media operations, including content publishing, content More...

Job Details: RESPONSIBILITIES: Implementation: Evaluate and potentially implement new BI systems, such as Tableau or QlikView, to extend the capabilities of our back office. Work on integrating all data into third-party systems, ensuring accessibility and ease of use for all stakeholders. Set up detailed daily reports tailored to different teams within the organisation, providing timely updates on overall KPIs and individual client KPIs. Management: Take ownership of the workflow, from More...

Job Details: We are seeking a dedicated and experienced Compliance Manager to join our client’s team. The Compliance Manager will play a crucial role in ensuring that the company operates within legal and regulatory guidelines, manages legal contracts, and obtains necessary gaming licenses. This position will be based in our office in Malta.   Responsibilities:   Legal Contract Management: Draft, review, and manage legal contracts, including insertion orders, NDAs, and commercial More...