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Job Details: Responsibilities: Resolve customer queries via live chat and email Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way. Approve customer withdrawals upon request from the player Review of customer documentation and KYC checks on demand for various jurisdictions in line with policy Contribute to team effort More...

Job Details: Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.   Responsibilities:   Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according More...

Job Details: Responsibilities   Be “the face” of the Company delivering expert knowledge and superior gaming quality Represent and maintain the brand by consistently adhering to the Company’s presentation and grooming policy Present all games in the required professional manner, always showcasing exceptional presenting skills in line with the Company’s performance expectations. Engage players and immerse them in the live dealer experience Maintain a professional More...

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Job Details: Our iGaming client, an established operator with casino and sportsbook product is looking for a Swedish speaking Customer Service Representative to join their office in Malta.   Responsibilities: Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested Research solutions to customer issues Interact with various department to resolve customer issues Use available tools and information More...

Job Details: On behaf of our Client, we are looking for Swedish Game Presenters for their office in Malta. Responsibilites: Host and deal a variety of casino games in a studio and live on camera for real players in a rotating shift (work) environment; Interact with, and provide an engaging and rewarding experience for live players; Provide an excellent service to the clients; Participate in table promotions, internal and external media campaigns; Always maintain the highest professional More...