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Customer Service Team Leader
Job ID 7295
Job Type:
Country:
Region:
Permanent
Malta
Malta
Job Details: Support the agents with their personal development (monthly 1to1s etc.) Review tickets for quality assurance and to help agents grow Setting up schedule Develop and update material and procedures for the team Assist in hiring process Training of new team members Aid manager with any tasks that needs to be completed Assure emails, KYC and chats are handled in a timely and proper manner Help agents with any difficult cases, escalations, questions, or technical More...
German speaking Content Manager
Job ID 7293
Job Type:
Country:
Region:
Permanent
Malta
Malta
Job Details: Develop an editorial calendar Proofread, edit, improve, update and occasionally clean up writers’ outdated content Ensure that the content is relevant, findable and accurate Optimize content according to current SEO standards Occasionally create and publish content in German language Assist with hiring processes and training of new team members Oversee work for quality and guideline compliance Collaborate with various departments to plan and develop our site’s More...
German speaking Customer Service Agent
Job ID 7292
Job Type:
Country:
Region:
Permanent
Malta
Malta
Job Details: Our client, a leading international iGaming operator, is looking for a German speaking Customer Care Agent to join their team. The goal is to build and improve customer value, satisfaction and loyalty through direct customer interaction. The successful candidate will be an outgoing, hardworking, and fun individual whose personality and skills shine the brightest at all times - this is a shift base role hence a perfect career possibility for a socially dynamic, networking and charismatic More...
Head of CRM
Job ID 7291
Job Type:
Country:
Region:
Permanent
Malta
Malta
Job Details: Our client is a very reputable iGaming company in Malta and are looking for a Head of CRM to join their team in Malta.   Responsibilities:   Lead the CRM team in their retention & reactivation activities Monitor & evaluate targeted and segmented CRM campaigns – measure ROI, prioritise resources and control cost Maximize lifetime value, improve conversion and churn prevention Oversee the build and optimization of lifecycle marketing campaigns to increase More...
Copywriter (Spanish/English)
Job ID 7290
Job Type:
Country:
Region:
Permanent
Malta
Malta
Job Details: Writing innovative copy for all releases, promotions and campaigns across all media channels and onsite Writing relevant, persuasive and engaging content for various business units modifying copy until all stakeholders are satisfied Working closely with key stakeholders to understand core message and target audiences Acting as the gatekeeper of the brand tone of voice guidelines, ensuring compliant and engaging content is produced Collaborate with marketing teams to deliver to the More...
CRM Manager (Spanish speaking)
Job ID 7289
Job Type:
Country:
Region:
Permanent
Malta
Malta
Job Details: Deliver the overall CRM strategy including but not limited to: Delivery of tactical CRM support programmes to support the annual product and promotional calendar across all channels Delivery of the CRM support plan to support the rewards and loyalty strategy, and omni-channel proposition Data lead management of the Customer lifecycle.  Working alongside team members to automate key journeys across the customer lifecycle ensuring that the relevant metrics are in place to More...
Country Manager - Portugal
Job ID 7288
Job Type:
Country:
Region:
Permanent
Malta
Malta
Job Details: As a member of the commercial team, your role will be to manage the entry and ongoing growth of the Brand in the Portuguese market. You will liaise directly with all parts of the organization, as well as external legal and regulatory bodies. You will be responsible for the product decisions we take into the market, as well as the marketing strategy for launch and establishing the brand. You will report on and optimize revenues, in conjunction with your Portuguese team, and the central functions More...
Affiliate Manager (Nordic)
Job ID 7287
Job Type:
Country:
Region:
Permanent
Malta
Any Region
Job Details: Our client is a very reputable iGaming company in Malta and are expanding their Affiliation team. They are looking for an Affiliate Manager (Nordic speaking) with 2 years experience to join their team in Malta.   Responsibilities:   Affiliate Management Maintain relationships with affiliates and other partners as well as motivating partners to improve campaign performance Source, evaluate, recruit and approve new affiliate partners Monitor affiliate practices and ensure More...
Country Manager - Japan
Job ID 7286
Job Type:
Country:
Region:
Permanent
Unknown
Any Region
Job Details: Are you an entrepreneurial, data driven person who enjoys building relationships with key stakeholders? Are you able to deliver success for our client’s online casino brand in the Japanese market? Then this is the role for you!   As their new Country Manager, you will need to have proven marketing experience in Japan in order to deliver growth in new player acquisition and excellence in brand communication. Responsibility for retaining the players they acquire also forms a key More...
Payments and Fraud Analyst
Job ID 7285
Job Type:
Country:
Region:
Permanent
Cyprus
Larnaca
Job Details: Our client is an online payments company based in Cyprus and they are looking to expand their Fraud and Payments team. The right candidate would have previous experience within online payments, documents verification, KYC and anti-fraud.   Responsibilities:   Customer document verification, full KYC procedure Spotting and investigating suspicious activity Maintain and review online customers accounts and activity Minimize fraud loss and chargeback rates through the More...