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Job Details: Responsibilities: Resolve customer queries via live chat and email Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way. Approve customer withdrawals upon request from the player Review of customer documentation and KYC checks on demand for various jurisdictions in line with policy Contribute to team effort More...

Job Details: PORTUGUESE SPEAKING CRM EXECUTIVE - SPORTS - BRAZILIAN MARKET Our client vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space. They own 25 wellknown brands, and with a focus on sustainability and growth, our client will transform the sector for their players, theirselves and for the good of entertainment. They are now hiring a CRM Executive Sports for their More...

Job Details: Responsibilities: Assisting the CRM manager with creating the monthly CRM campaign plan as well as following up on results independently and together with the BI team. Coordinating campaign briefs and requests within the team and/or to central teams according to agreed timelines. Creating and publishing engaging copy according to the brand's tone of voice. The copy will be used for customer communication (onsite content, emails, banners etc) to encourage new and existing players More...

Job Details: Responsibilities: Overseeing and managing the day-to-day operations of their online casino brands Ensuring all operational processes and best practices are documented and kept up to date. Share knowledge and train the team on policies and procedures. Develop and implement operational strategies maintaining strict adherence to regulatory requirements and responsible gambling practices Ensure that any customer queries related to Casino Product are escalated and resolved or escalated More...

Job Details: SENIOR WEB DEVELOPER – Porto, Portugal   ​Our iGaming client is looking for a Senior Web Developer to join their IT Team at their offices close to Porto, Portugal. This person will be part of their Front-end Team and the main goal will be to assure the UX/ UI web development and maintenance from our client’s websites.   Responsibilities: Be creative, innovative and curious about the new trends of UI/UX making sure the websites of the company are up to date with More...

Job Details: Requirements:   Responsible for the audits and certification, leading the preparation of the documentation submitted to the auditors, liaise with other departments on prudential compliance matters, and draft detailed reports and memos to ensure the overall compliance to successfully complete the audits and certifications. Be the main point of contact with external auditors to conduct on-site audits of our products and activity and targeted audits when necessary. Assist the More...

Job Details: Responsibilities: Assist the Legal & Compliance Department with on-going projects to support the smooth running of the Compliance and Administrative functions and update of the departments monitoring tools. ​Assist the Founders and executives with all reasonable assigned duties to support their daily administrative and compliance workload, and any other such functions that might be reasonably required.  Assist with drafting documents, letters and managing administrative and More...

Job Details: MLRO – Limassol, Cyprus   ​Our client iGaming client is looking for a MLRO - Money Laundering Reporting Officer who will report directly to the CEO and Board of Directors. The MLRO's main responsibility is to review and analyze any internal reports of unusual or suspicious transactions and, where necessary, follow up the same by filing a STR with the relevant FIAU in the jurisdiction in which they operate.   The MLRO shall be the main contact point between the Company More...

Job Details: Responsibilities:   Writing clear, compelling copy for email, landing pages, SMS, etc. Reviewing, editing, and updating content for company websites, marketing materials, and similar platforms. Executing CRM campaigns and ensuring that deadlines are met Analyzing promotion performances Contributing ideas and recommendations to the marketing team Developing constructive and cooperative working relationships with fellow copywriters, designers, customer support agents, and More...

Job Details: Responsibilities:   Writing clear, compelling copy for email, landing pages, SMS, etc. Reviewing, editing, and updating content for company websites, marketing materials, and similar platforms. Executing CRM campaigns and ensuring that deadlines are met Analyzing promotion performances Contributing ideas and recommendations to the marketing team Developing constructive and cooperative working relationships with fellow copywriters, designers, customer support agents, and More...