Job

Job
Location
Account Manager - Malta
Job ID: 3247
Job Type:
Region:
Permanent
Any Region

Account Manager
Malta
 
The Role
 
The Account Manager shall work proactively with the company client base with the objective to increase the revenues generate through the use of company games and other services being offered. The responsibility of the Account Manager is also to ensure the highest possible level of customer satisfaction and to build a close relationship between company and the client, in several areas of the clients business.
Not withstanding the foregoing, the Account Manager is also expected to carry out sales and marketing activities with the objective to sign new clients to company.
All in all, the Account Manager role is of critical importance to company as the candidate represents the face of the company and is responsible for driving growth with new and existing accounts. It requires on-going customer contacts via phone, email and face-to-face visits. The Account Manager is also expected to represent company at industry conferences at exhibitions.
 
Responsibilities
  • Towards the customers operate as the lead point of contact for any and all commercial and marketing related matters.
  • Build and maintain strong, long-lasting customer relationships on several levels in the customer’s organisation
  • Proactively work with the customers to ensure maximised exposure for each company game and consequently increase the revenue for operator and for company.
  • Together with the CEO, set a strategic marketing, sales and account management plan + process with clear activities and milestones.
  • Set a strategic development plan for each key customer.
  • Frequently conduct customer face-to-face visits (to be defined with each operator category) with key customers. In regular contact with customers using company products. Requires travelling, 5-10 days per month, primarily within Europe, but also to Asia and US.
  • Attend and represent company at industry events, conferences and exhibitions.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholder.
  • Assist with high severity requests or issue escalations as needed.
  • (Re)Negotiate deals (legally and commercially) with new and existing operators, maximising the benefit for the company but also the commercial opportunity of the deal and the opportunity.
  • Forecast and track KPI metrics
  • Identify opportunities and areas for growth for the company.
  • Work together with the company marketing assistant in achieving the objectives.
If you are interested in applying for this position kindly send a copy of your updated CV to tasha@bettingconnections.com