Job Details

Job description: One of our top iGaming clients in Malta are hiring a CRM Manager to their team! The CRM Manager will be responsible for increasing customer retention and engagement with a focus on their Games product through excellent multi-channel communication and event driven ad-hoc promotions.
 
You will work closely with internal and external stakeholders to ensure engagement of customers with refreshing, perfectly executed campaigns and relevant communication cycles. Your focus will be on customer engagement by constant optimization of customer communication, website content and user experience.
 
Responsibilities:
 

• Create campaigns and user journeys using cutting edge CRM and CMS tools.
• Use your creative nature to write marketing copy and oversee campaign asset design.
• Manage and improve automated customer life cycle communications and ensure relevant Gaming communications across all channels with aligned website content
• Stay informed and current by researching market trends, competitor campaigns, promotions and communication and share that knowledge with your team.

 
Requirements:
 

• Fluent English language skills
• Native or fluent German language skills both written and spoken is a plus.
• 1+ year experience in a similar CRM / Campaign role within the gaming industry
• Experience working within the DACH market is a plus
• Strong knowledge of retention and reactivation strategies
• Good Excel knowledge
• Html knowledge is a plus
• Customer centric mindset, able to design and deliver solutions with them in mind
• Collaborative and able to work cross-functionally with external partners and internal teams to nurture mutually beneficial relationships
• Open to change, flexible and possess a creative mindset that allows you to adapt easily to changing situations and circumstances
• Personal & professional integrity to work hard to meet the job’s goals while adhering to policies
• Solution-oriented & hands-on to achieve results, even under tough circumstances and never too busy for operational work
• Fast paced, you can create campaigns from scratch and bring all your creative skills to the pitch

 
What they offer:
 

• They encourage continuous education and offer regular training to learn and refresh knowledge, market trends and best practices
• An established International Group who have a solid foundation on which to grow
• Relocation Support: They offer free accommodation for 4 weeks and reimbursement of your relocation costs to make your relocation to Malta as smooth as possible
• Competitive Compensation Package: They offer an attractive compensation package with private health and dental insurance as well as subsidized parking. You will join the team with a competitive salary and have the opportunity to increase this further based on your performance
• On-site childcare: They have their own childcare
• Sports Subsidy: They subsidize your membership
• Free Breakfast Daily
• Modern office: In their offices you will find an open office concept and the latest technology
• Events: They love spending time with the team. Be it at charity or team events, because they only have fun together
• One Team Culture:  They believe in collaboration and in the team, but also value the uniqueness of each person. Together they are stronger! 

 
For more information or to apply please send your CV to Pippa@Bettingconnections.com