Job Details

Customer Operations Optimization Specialist - German - Malta
Job ID: 8541
Job Type:


Job description: One of our leading sports betting clients in Malta are looking for a Customer Operations Optimization Specialist to join their team.
You work closely with the CO Optimization Manager and help to identify technical improvements in order to optimise operations flows and also assist with the integration of new tools within the Customer Operations Department.
  • Assist all Customer Operations functions Managers to optimize their flows from a product optimization perspective to increase efficiency and achieve the groups defined KPIs for C-Ops.
  • Identify improvements on both the product and operational tools
  • Manage all technical bugs identify by the Customer Operations teams
  • Communicate and support with the testing of released features requested by Customer Operations
  • Manage dependencies across Customer Operations teams and Product Owners
  • Design Customer Heat Maps for identifying workloads and optimize handling of any operational items in real time
  • A deep understanding of all Customer Operations processes, such as the handling of all contact and German license requirements
  • Fluent German and English language skills, both written and verbal
  • Able to communicate confidently to your team, manager, and stakeholders to discuss new ideas
  • Project management experience, so you can push forward and innovate process within this everchanging environment
  • Advanced MS Office skills for evaluating and analyzing results of your projects or creating presentations
What they have to offer:
  • An established International Group with a solid foundation on which to grow
  • They offer you opportunities to develop and grow to unlock your potential
  • A Competitive Package, they care for their employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life), free parking and a relocation package to Malta if required
  • Sports Incentive, subsidising a gym membership of your choice
  • Modern offices, providing an open plan space with the latest technology
  • Events such as Sponsored Charity and Team gatherings, they like to have fun together as one team and reinforce their connections
  • A Supportive Environment, they believe in collaboration and working together as a team but they also give importance to the uniqueness of each and every employee.
For more information or to apply please send your CV to