Job Details

Job
Location
CUSTOMER SERVICE AGENT - JAPANESE SPEAKING - Malta
Job ID: 7194

Alexandra joined our international recruitment team in January 2015, bringing with her recruitment experience from Romania, Bulgaria, and Malta. Alexandra has a degree in Psychology and Human Resources from her home country of Romania. In her role she focuses on international candidate sourcing, utilising both Romanian and English.

Visit Alexandra’s LinkedIn profile
alexandra@bettingconnections.com

Job Type:
Region:

Malta

Job description: CUSTOMER SERVICE AGENT – JAPANESE SPEAKING
Malta
 
Key Responsibilities
 
  • Helping internal and external customers,
  • Contacting other departments when there is an issue to be solved,
  • Keeping customer request queues as low as possible,
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet
  • calculations),
  • Handling customer request queues assigned accordingly to workload,
  • Having a high knowledge of products offered by the company,
  • Attending team meetings and activities,
  • Taking over in the absence of the team leader,
 
Requirements
 
  • Proficient level or Japanese and fluent level of English
  • Level of education - Graduation of high school or post-secondary school
  • Work Experience - Preferably at least one year in Japan
  • Strong communication skills;
  • written & spoken knowledge of Keigo;
  • knowledge of Internet related software
 
 
To apply please send your CV to alexandra@bettingconnections.com