Job Details

Job
Location
Customer Support - Danish language - Malta
Job ID: 7049
Job Type:
Region:
Permanent
Malta

Job description: Customer Service Operators manage all aspects of the company’s customer experience. Role holder will need to show a high level of adaptability to different products and be able to acclimatize to varying communication channels (such as chat, email, telephone betting, social media etc.).
 
Responsibilities:
 
  • Respond promptly and effectively to incoming or outgoing communication to contacts and exhibiting high levels of attention to detail (telephone betting, chats, emails etc).
  • Provide technical support to customers.
  • Ensure that more complex customer issues are followed up and resolved in a timely manner.
  • Proactively develop customer relationships by maintaining contact at an appropriate level.
  • Feedback recurring customer issues to Team Leader and relevant internal department where applicable.
  • Contribute to the ongoing development and improvement of the customer experience.
  • The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the post.
 
Requirements:
 
  • Excellent spoken and written English and Danish
  • Customer service experience, ideally in a multi-channel contact centre environment dealing with high amounts of contacts.
  • Experience of using Microsoft Word, Excel and the Internet and good general keyboard skills
  • A passion for sports and gaming products and applicable expertise.
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
  • Shows initiative, suggesting ways to improve the customer experience.
  • A proven team player with a ‘can do’ attitude.
  • Flexible approach to working in a dynamic and often hectic environment.
  • High level of customer service orientation, with a proven ability to see problems through to their resolution.
 
Please send your CV to Gosia@bettingconnections.com if you are interested in this role.