Job Details

Job
Location
Customer Support Engineer - Malta
Job ID: 7977
Job Type:
Region:

Malta

Job description: On behalf of an industry leader, we are recruiting Austrian/German-speaking Game Presenters. Whether you are looking to take the first step into iGaming or you have a couple of years of experience under your belt already but would like to work with one of the largest and reputable names in the business this might be the job for you!
 
Being a Dealer of a Live Online Casino Game, you will work on rotating shifts and your day will be spent on Camera Hosting and Dealing Live Casino Games as well as interacting with Players who are live streaming the Game from their device. Don’t worry if you do not have experience dealing with casino games, you will be provided with full and comprehensive training!

Duties:
 
  • To provide functional and technical support for all NetEnt products and services.
  • Answering support queries via telephone, portal, email, and live chat.
  • Manage and take ownership of all service requests/problems/incidents throughout their life cycle, from creation to closure, ensuring that the customer is given regular, high-quality updates.
  • Provide the first-line resolution for incidents and service requests where possible.
  • Assist with the handling of major incidents, identifying and raising any trends to the relevant parties where necessary.
  • Identify any areas of difficulty or areas for improvement in providing a quality service to the customer.
  • Ensure all service requests/incidents are completed within agreed SLA targets.

Requirements:
 
  • The ability to communicate fluently in English both verbally and in writing is essential.
  • Exceptional communication and organization skills.
  • Ability to work autonomously and within a team to support the end-user efficiently using ITIL Best Practice.
  • Practical experience writing and running SQL queries.
  • Practical experience supporting and troubleshooting web services (SOAP, REST, and other protocols).
  • Good troubleshooting skills using emulators, Linux command line, Chrome Developer tools.