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Danish Customer Support Agent - Malta
Job ID: 6636
Job Type:
Region:
Permanent
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DANISH CUSTOMER SUPPORT AGENT Malta

Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market. They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product.

Your role will include:

Customer Service:
• Answering customer inquiries via email • Respect the Responsible Gaming Processes • Handling wide variety of player & account queries within agreed service levels • Communicating with customers keeping them well informed about the company products, services & promotions

Account and Documents Verification (KYC):
• Monitoring the partially automated verification processes of customer accounts • Manual verification of customer accounts • Documents check

Online Payments:
• Monitoring of customer registrations • Monitoring and processing of incoming and outgoing payments • Monitoring of potential account abuse cases • Supports automated payment and withdrawal processes

Requirements:

• Previous customer related experience (ideally within iGaming industry)
• Native-like level of Danish language (both spoken and written)
• Good English language skills • Must be PC literate – proficient MS Applications
• Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
• Ability to develop relationships & rapport with people
• Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required