Job Details

Job
Location
Danish Customer Support - Malta
Job ID: 4596
Job Type:
Region:
Permanent
Malta

Job description: “Join the fast-paced International team that are focused on customers’ needs“ 
 
“Our values are important to us. In fact, they shape and guide everything we do – from improving our performance and working as a team, to hiring the right people and developing our talent.
There are five key values that we live by:
Relentless Will to Win: We strive to stay ahead of the game and achieve more for our customers and each other.
Collaboration: We win by having the best people, working well together and building strong relationships.
Integrity: We take pride in doing what’s right. No exceptions.
Agility: We adapt at pace and with purpose, and thrive amid change.
Low Ego: We take our work seriously but not ourselves, and never believe our own hype.”
 
Role Summary;
 
Danish Customer Service Operator has to respond promptly and effectively to incoming customer calls, chats and emails. Provide technical support to customers
 
Key Responsibilities
  • Respond promptly and effectively to incoming customer calls, chats and emails.
  • Ensure that more complex customer issues are followed up and resolved in a timely manner.
  • Provide technical support to customers.
  • Proactively develop customer relationships by maintaining contact at an appropriate level.
  • Feedback recurring customer issues to Team Leader and relevant internal department
 
Must have;
  • Full eligibility to work in Malta
  • Happy to work mixed shifts between 6:30am – 3:30am across weekdays and weekends
  • Excellent verbal and written Danish and English
  • Excellent typing skills – speed and accuracy & computer literacy
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
  • A proven team player with a can do attitude.
  • Flexible approach to working in a dynamic and often hectic environment, able to multitask.
  • High level of customer service orientation, with a proven ability to see problems through to their resolution
 
Nice to have;
  • Customer service experience, ideally in a contact centre environment with high call volume.
  • Igaming experience
  • Experience of using Microsoft Word, Excel and the Internet.
  • A passion for sports.
  • Shows initiative, suggesting ways to improve the customer experience
 
Please send your most recently updated resume together with your contact details to Michelle@bettingconnections.com to apply!