Job Details

Job
Location
Danish speaking Customer Service Agent - Malta
Job ID: 7238
Job Type:
Region:
Permanent
Malta

Job description:
Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market.
They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product.
Your role will include:

Customer Service:
  • Answering customer inquiries via email
  • Respect the Responsible Gaming Processes
  • Handling wide variety of player & account queries within agreed service levels
  • Communicating with customers keeping them well informed about the company products, services & promotions
  • Account and Documents

Verification (KYC):
  • Monitoring the partially automated verification processes of customer accounts
  • Manual verification of customer accounts
  • Documents check

Online Payments:
  • Monitoring of customer registrations
  • Monitoring and processing of incoming and outgoing payments
  • Monitoring of potential account abuse cases
  • Supports automated payment and withdrawal processes

Requirements:
  • Previous customer related experience (ideally within iGaming industry)
  • Native-like level of Danish language (both spoken and written)
  • Good English language skills
  • Must be PC literate – proficient MS Applications
  • Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
  • Ability to develop relationships & rapport with people
  • Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required

Please send your CV to Gosia@bettingconnections.com if you are interested in this role.