Job Details

Job
Location
Danish speaking Customer Support Agent - Malta
Job ID: 7984
Job Type:
Region:

Malta

Job description:
Our client is a casino that operates both land-based and online. It is an established and full of traditions brand operating on Danish market.
They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product. This is an amazing job opportunity for a person looking for a small, family-like working environment, stable and long term career where you get a constant support from your colleagues and your opinion matters. 
 
Your role will include:
 
Customer Service:
  • Answering customer inquiries via email
  • Respect the Responsible Gaming Processes
  • Handling wide variety of player & account queries within agreed service levels
  • Communicating with customers keeping them well informed about the company products, services & promotions
 
Account and Documents Verification (KYC):
  • Monitoring the partially automated verification processes of customer accounts
  • Manual verification of customer accounts
  • Documents check
 
Online Payments:
  • Monitoring of customer registrations
  • Monitoring and processing of incoming and outgoing payments
  • Monitoring of potential account abuse cases
  • Supports automated payment and withdrawal processes
 
Requirements:
 
  • Previous customer related experience
  • Native-like level of Danish language (both spoken and written)
  • Good English language skills
  • Must be PC literate – proficient MS Applications
  • Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
  • Ability to develop relationships & rapport with people
  • Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required
 
Please send your CV to Gosia@bettingconnections.com if you are interested in this role.