Job Details

Job
Location
Dutch Speaking Customer Support Agent - Malta
Job ID: 8499
Job Type:
Region:

Malta

Job description:

We are now looking for DUTCH-SPEAKING CUSTOMER SUPPORT SPECIALISTS to join our clients professional yet easy-going customer support team.

 
Job Overview & Responsibilities:

  • Providing fast, accurate, personal and polite advice and product knowledge to our customers via phone, e-mail and live chat.
  • Keeping track of player accounts.
  • Handling occasional supportive tasks from our other departments. This is a great opportunity to get to know the business from different angles and to grow professionally! 
  • Our specialists work 8-hour shifts including mornings, evenings, weekends and public holidays. Our support is open 24/7, but don’t worry about night shifts - our owls already have them covered.

 

Who are we looking for:

  • A native Dutch with a good knowledge of written and spoken English.
  • A service-minded person willing to do his / her utmost to solve customers' queries effectively - while even enjoying the process. 
  • Solution-minded problem solver. 
  • A flexible team player who is able to work independently.  
  • Customer service experience is a plus, but you don’t need experience in the gaming business. We provide full training for all our employees.

 

What we offer: 

  • Professional development including training and education assistance;
  • Hybrid working model;
  • Flexible working hours;
  • Competitive salary based on experience and qualifications;
  • Relocation packages;
  • Brand new offices;
  • Company events and social gatherings;
  • Health insurance;
  • Wellbeing and fitness allowance;
  • Office nibbles such as fresh fruit and healthy snacks.

To apply please send your CV to mariana@bettingconnections.com