Job Details

Fraud and Payments Team Leader - Malta
Job ID: 7228
Job Type:

Job description: Our client is looking for an experienced fraud and payments leader. As a team leader, the successful candidate will be responsible for the smooth running and support of Fraud & Payments Agents. The team leader will be responsible for overseeing the delegated tasks, ensure that team members are working to the best of their abilities and to support and mentor team members at all times while driving the team to success.

  • Overseeing the daily operations of the Fraud and Payments team while ensuring that volumes and SLAs are kept at an optimal levels
  • Maintain high levels of communication with the Fraud & Payments team
  • Be the first point of contact for the team and other departments for any operational queries and issues
  • Monitor the activity of incoming and outgoing payments to ensure the smooth operation of all PSPs
  • Suggest improvements or tweaks required in our PSP back offices and identify any false positives which might negatively affect our customers
  • Monitor PSP balances to ensure customer payouts can be affected at all times
  • Ensure that all processes are up-to-date and in accordance with compliance requirements set by regulatory bodies
  • Conduct quality reviews, track the performance of agents and identify areas for training to ensure the continous growth of the team
  • Carry out monthly 1-to-1 meetings with team members to provide feedback on their performance
  • Hold regular team meetings to share updates with the team, gather feedback and discuss improvements to processes
  • Assist the Head of Fraud and Payments with scheduling, leave requests, sickness reporting and other operational duties
  • Taking ownership of any issues occurring during shifts, effectively managing the issue and take the most efficient course of action to minimize customer impact as well as workload
  • Escalate any suspicious cases of Money Laundering of the Head of Fraud and Payments
  • Adhere to corporate-wide and team specific policies, procedures and guidelines
  • A minimum of 3 years experience working in this field
  • Knowledge of Fraud validation tools
  • Detail-oriented and an analytical problem-solver
  • Naturally inquisitive and alert to irregular activity
  • Innovative
  • Experience in dealing with CS queries
  • Able to work with high levels of discretion
  • Attention to detail
Please send your CV to if you are interested in this role.