German and English speaking Customer Support Agent
Our client is a fast-growing online gaming operator, managing a few successful casino brands from their office in central Malta! They are looking for outstanding individuals with great Customer Service skills, the ability to work in a multi-cultural and multi-lingual environment with a thirst for knowledge and an interest in the iGaming industry.
Successful candidates will undertake ownership of customer enquiries and resolve them to the best of their abilities while maintaining and expanding the player database through sheer initiative and dedication towards providing an unforgettable personal experience.
- Customer support via Live Chat, email and telephone.
- Assisting Payments/Fraud or other departments where necessary.
- Integrating into a team and sharing responsibilities.
What’s the Job?
- Proactive problem solving.
- Customer Service.
- Contact players to promote our brand psychology and goal - upselling.
- Maintaining relationships. You will ensure that all players receive an outstanding level of service.
- Actively communicate with relevant departments to provide a timely escalation process and follow up with pending issues.
What do you bring to the table?
- Previous experience in iGaming will be considered an asset.
- Fluency in English and German.
- You work well as part of a team.
- You are diligent and possess a keen eye for detail.
- You are charismatic and sociable.
- You are flexible and adaptable.
To apply please send your CV to email@example.com