Our founders combined their extensive recruitment and iGaming knowledge to set up a service that responded to a demand in the market for a ‘true recruitment consultancy’! Duarte and Frederico have guided Betting Connections from strength to strength over the years, both taking a very hands on approach to ensuring all of our staff have the resources, training and knowledge needed to provide the highest possible level of service to our clients and candidates alike.
Visit Gosia's LinkedIn profile
Visit Maria’s LinkedIn profile
Visit Esther's LinkedIn profile
On a personal note, Shannon is a big Hip-Hop fan and is known for her moves across the dance floor. She joined SpotOn Connections in January 2022, and then moved to our Betting Connections branch in June 2023. Shannon is based in our hub in Gozo.
Visit Shannon's LinkedIn profile
Visit Nick's LinkedIn profile
- As German Speaking Customer Support Agent (m/f/d) you provide customer support through chat, phone and email and you are a representative outward to our customers.
- You also assist the Management Team in reporting technical issues and giving insights to what is happening in the market.
- Further, you maintain customer records by following the correct data protection procedure and achieve both department and individual SLAs.
- As part of the team you document customer contacts in order to provide a full customer history.
- Last but not least, you resolve product and/or service problems by clarifying the customers complaint and determine the cause of the problem. You will also assist the management with other projects and duties when requested to do so.
- At least 1 years of work experience within the customer support industry and understanding of the Gaming Industry
- Excellent written and verbal communication skills in German and English
- Ambitious and able to work well in a multicultural team
- Able to work on shift basis across weekdays and weekends
- Be comfortable working in a fast-paced environment and be able working as part of a great team
Know someone looking for their next career move?
At Betting Connections Connections, we value the power of personal referrals! We offer an exciting "Refer-a-Friend" initiative, giving you the great opportunity to earn €250 for every successful referral.
Get in touch with us to kickstart your career today!