Job Details

Job
Location
German Customer Service Agent - Remote
Job ID: 8724
Job Type:
Region:

Any Region

Job description: Responsibilities:
 
  • Help internal and external customers
  • Handle customer request queues assigned accordingly to workload via online chat and email
  • Keep customer request queues as low as possible
  • Conduct research on player bonuses, deposits, transactions, betting slips, documents, bet calculations
  • Contact other departments when there are issues that need to be solved
  • Have a high knowledge of products offered by the company
  • Attend team meetings and activities
  • Takeover in the absence of the team leader
  • Support the Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP Management team where necessary
  • Maintain external relationships with Casino Support and Bookmakers
  • Escalate issues to the Head of Department
 
Requirements:
 
  • Native level of German and Fluent English, both written and spoken
  • Fluency in Italian will be considered a great asset
  • 1+ years’ work experience in a customer related role
  • Strong communication skills and patient
  • Passionate about identifying customer needs and providing quick resolutions
  • Mature, reliable, hard-working person with a super positive attitude
  • Knowledge of Internet related software
  • High school or post-secondary school Education
 
For more information or to apply please send your CV to Pippa@Bettingconnections.com