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German speaking Customer Support Agent -
Job ID: 6309
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German speaking Customer Support Agent  - Malta

A customer Service agent is the key to a successful online operation, the agent is the link between the customer and each department. As a company we like people with that little extra and we want to communicate that to our players so they feel a part of our little family and that they feel they are in good hands.

Role and Responsibilities:
  • Guide customers through the site and assist them in using the various services and products offered.
  • Answering customer’s enquiries via phone, email and live chat timely and in the highest of standards.
  • Work in a team, support team members and contribute to a good atmosphere at work.
  • Work closely with the Payment and Fraud team and assist them with phone verification of players and other form of tasks.

Requirements
  • Excellent in written communication in both English and German.
  • Experience from online gaming is a plus
Personal skills:
  • Excellent communication skills.
  • Structured and organised.
  • Takes initiatives and completes tasks.
  • Performs well under pressure.

Kindly send your CV to sarahb@bettingconnections.com to hear more about this role