Job Details

Job
Location
German Customer Support -
Job ID: 7050
Job Type:
Region:



Job description: Our client, an established iGaming operator with offices in Malta, is looking for a Finnish speaking Customer Support Agent to join their team.
 
Duties:
 
  • Working within a friendly, fun and creative team, helping customers with their queries
  • Keeping up to date with new offer, campaigns and services set by the company
  • Becoming an expert when it comes to iGaming products offered by the company, different brands and services
  • Providing top notch service to the customers, with superb communication levels
  • Directing positive energy to all chats and emails, assisting customers with their queries
  • Sharing improvement ideas as well as valuable feedback to other team members and team leaders
  • Occasional side tasks like translations, keeping the knowledge base fresh and up to date.
 
Requirements:
 
  • Fluent level of spoken and written German
  • An interest and willingness to learn more about iGaming products
  • An analytical approach to problem solving and ability to tackle more complex issues
  • Flexibility to work shifts – including weekends and public holidays
  • Previous experience within a similar field – hospitality, retail, online support
  • Ability to multitask, communicate effectively, service minded attitude and be a team player
  • Any additional languages – a plus
 
Kindly send your CV to sarahb@bettingconnections.com to apply for this position