Job Details

Job
Location
German Customer Support - Malta - Malta
Job ID: 7583

Alexandra joined our international recruitment team in January 2015, bringing with her recruitment experience from Romania, Bulgaria, and Malta. Alexandra has a degree in Psychology and Human Resources from her home country of Romania. In her role she focuses on international candidate sourcing, utilising both Romanian and English.

Visit Alexandra’s LinkedIn profile
alexandra@bettingconnections.com

Job Type:
Region:

Malta

Job description: Our client, an iGaming firm based in sunny Malta, is seeking a German-speaking customer service professional to join their team! A fantastic opportunity to join a friendly team providing support for a dynamic and leading iGaming product.

The role: 
 
  • Providing assistance to internal and external customers via available communication channels in own language;
  • Guide customers through the website and assist them using the various services and products offered;
  • Escalate all sorts of technical problems reported by the customers to Manager;
  • Perform inbound and outbound calls;
  • Support other departments in carrying out various marketing activities, loyalty programmes, translations etc.
Requirements: 
  • Previous experience in customer support or iGaming is desirable;
  • Excellent verbal and written skills in English and German;
  • Good computer skills and general internet knowledge;
  • Professional communication skills via phone, live chat and email;
  • Eager to learn and contribute with ideas to make continuous improvements;
  • Educated up to Secondary or post-Secondary level;
  • Willing to work evenings and weekends on a shift basis.

Please send applications to alexandra@bettingconnections.com