Job Details

Job
Location
German speaking Customer support agent - Malta
Job ID: 8020
Job Type:
Region:

Malta

Job description:

Tasks

Communicate with our customers via e-mail and live chat, no phone calls;
  • Provide customer support on gaming, financial, technical, or any other issues related to their online product offers;
  • Guide customers through their sites on desktops and mobile phones;
  • Assisting them in using their various services and products;
  • Collaborate with other team members;
  • Actively report various topics and metrics internally to team leads, the product owner, and other business partners;

Requirements

  • Native or near native level in German, both verbal and written, is mandatory;
  • Excellent communication skills;
  • locally based in Malta;
  • Great team player with an ability to work with autonomy and good initiative;
  • Can work well under pressure and navigate online in multiple platforms;
  • Eager to learn and keep up with new updates information in a fast-paced environment;
  • Adaptability to work shifts (no night shifts);
  • Previous experience in the Customer Support industry is an advantage;
  • iGaming knowledge is not mandatory.