Job Details

Job
Location
German Speaking Customer Support Specialist - Malta
Job ID: 6919
Job Type:
Region:
Permanent
Malta

Job description: A Customer Support Specialist in our client’s organisation will be 1st line Support for players wishing to contact the company with regards to various matters. These matters include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs. The company strives to be the best in Support and Customer care within the industry and they are looking for individuals who possess the same vision.


Responsibilities:
 
  • Handle customer queries through Live Chat and email
  • Escalating to relevant departments and following up on the resolution
  • Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
  • Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
  • Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
  • Working closely with the VIP, Marketing and Risk/Payments department
  • Crediting bonuses & Free spins
  • Upselling the Brands promotions
  • Actively engaging customers in the view to increase player activity
 
Requirements:
 
  • Fluent German and English language skills (written and spoken)
  • Customer support experienced
  • Strong PC and internet skills
  • Very good problem-solving skills
  • Strong attention to detail
  • Strong team player
  • Good online attitude
  • Staff will be required to work shifts (No night shifts)
 
If you are interested, please send your CV to pippa@bettingconnections.com