Job Details

Job
Location
German Speaking Support Agent - Malta
Job ID: 7227
Job Type:
Region:
Permanent
Malta

Job description:
Our client based in Malta, is looking for a German speaking support agent. This person will be responsible for making sure all clients questions are answered and problems are solved in a fast, accurate and friendly manner. The CS team works closely with the product team to ensure their service reflects its customers’ needs.
 
This is a full-time position on Monday-to-Sunday day shift hours that reports to the Support Manager. In this role, you’ll have many opportunities to grow, whether you want to stay in a consumer support function, move into a technical support B2B function or become a team leader.
 
Responsibilities:
 
  • Provide quality support for one of the fastest growing technology companies in Europe
  • Answer questions through phone, email and chat with customers and external stakeholders about the company’s services, payments and the company in general
  • Identify where improvements can be made and suggest how they can be implemented
Requirements:
  • Fluent in German and English
  • Service-minded individual bursting with positivity
  • Around 1 to 2 years’ experience working in a support centre or in a similar environment
  • You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach
 
For more information or to apply please send your CV to Pippa@Bettingconnections.com