Job Details

Job
Location
German speaking VIP Account Manager - Malta
Job ID: 6902
Job Type:
Region:
Permanent
Malta

Job description: Responsibilities:
 
  • Monitor and analyse the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle
  • Constantly reactivate players with calls, emails, SMS and chat
  • Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers
  • Create and oversee marketing and player management strategies for VIPs
  • Collect feedback by talking to VIP players and escalate it to the responsible team
  • Welcome potential VIPs to the website after they made their first deposits
  • Answer VIP queries and ensure a fast and for the VIPs satisfactory solution
  • Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers
  • Contact big winners and big losers on a daily basis
  • Becoming an expert in Casino Games, being able to talk the players language when it comes to Casino conversations
 
Requirements
 
  • You are a German native speaker with English to a business-standard
  • You are an excellent communicator across all channels with high confidence on the phone
  • You have a business- and sales-oriented approach
  • You are passioned about Casino games (Slots, Table Games, Live Dealer)
  • You have good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus
  • You are able to deliver results and outstanding services whilst working to tight timelines
  • You are a self-starter with a positive, can-do attitude and good problem solving skills
  • Additional Information
 
If interested in this positions, please send your CV over to elizabeth@bettingconnections.com