Job Details

Head of Risk, Fraud and Payments - Malta
Job ID: 7240
Job Type:

Job description:
Our client is seeking a dedicated and conscientious Payments and Fraud Expert, with operational experience of P&F application to positively impact and improve their gold standard approach to providing a world class experience in a heightened regulatory environment.
You will ensure that the operations continue to have robust processes with execution/delivery which continue to develop in line with the needs of the business and are consistent with applicable gambling law and regulation at all times.
You will ensure the procedures, operations and SLA remain effective and efficient at all times via an ongoing monitoring, reporting and evaluation programme.
You will protect the company and its stakeholders’ brands, intellectual property, reputation and financial and other tangible assets from harm caused by fraud and other criminal activities and error, whilst not limiting the company’s ability to transact freely and efficiently with its customers and deliver the Business Plan.
The role will report directly into the Director of Compliance and will oversee a department of 30 people
  • Ownership of FP from a strategically and operational perspective
  • Implementing fraud prevention strategy and intra department processes to reduce losses
  • Provide and implement a strategy regarding customer registration, verification, due diligence, KYC and AML policies and processes
  • Planning and successfully implementing a long-term risk, fraud and payment strategy
  • Monitoring deposit behaviour and fraud patterns
  • Strategy and measurements to reduce charge-backs, bonus abuse and reduce fraud
  • Interface with our development team to ensure the back office and fraud rules adhere to the company guidelines and industry compliance requirements
  • Performing daily analysis on the fraud reports
  • Training, guiding, and providing leadership to the Fraud, Payments and AML Department and Handling of high-risk/critical payments, Fraud, AML related Escalations
  • Investigate/review reports of suspicious transactions / circumstances, as well as prepare and submit reports to senior management and/or MLRO for review
  • Evaluate the fraud, AML risks associated with new product launches, new territory launches and changes to existing products, funding methods, etc.
  • Overseeing the payments processing function and ensuring quickest possible turnaround times on customer withdrawals, approve payer pay-outs
  • Understanding all functionalities of existing and new payment methods
  • Ensure maximum efficiency of the payments function
  • Develop and implement process and procedures to mitigate fraud and financial loss relating to payment processing activities
  • Ensure all departmental objectives, KPI's and SLA's are met and ideally exceeded
  • Hiring, leading and appraisal of FP team
  • Reporting on operational findings, ad hoc reports and daily, weekly, monthly reports to the Director of Compliance
  • Understand that the Customer/member should always come first and expect to enjoy the experience, be kept informed, be treated with integrity and be a person who is gaming at the correct level
  • You must ensure compliance with the Company's obligations in particular under the Gambling Act 2005 and LCCP and in respect of Social Responsibility & AML
  • Undertaking audit activity to assess adherence to agreed compliance policies and procedures
  • Participating in ad hoc and project work as required e.g. remediation projects, process enhancements etc.
  • Once the Company is satisfied with Customer and Compliance only then will we make a commercial decision.
  • Extensive experience of working within the gambling industry in a similar role and understanding of the UKGC, MGA regulations and any other country advantageous (EG Spain, Sweden, Italy etc)
  • Able to manage and influence large teams with a positive approach to driving culture
  • Proactive self-motivated, ability to manage competing deadlines and complete tasks with minimal supervision
  • An enquiring mind, self-confident, who is not scared to challenge conventional wisdom
  • Excellent numerical and analytical skills, able to analyse large data sets to formulate insight-led recommendations in a compelling way
  • Naturally organised with exceptional attention to detail
  • Excellent communication skills, verbal and written with ability to communicate to senior leaders
  • Ability to influence and demonstrate thought leadership, using data and insights
  • Confident in building and maintaining a large professional network with key stakeholders
  • Able to prepare MI, KPIs and reports for management
  • Expert knowledge of MS Office, including but not limited to the ability to manipulate data to create detailed MI and reports
  • Proficient in the reporting features of Excel, comfortable in creating, utilising and combining formula to identify trends to produce comprehensive analysis and reports
  • Able to identify potential data sources which can be used to identify customers who may require further assistance
  • Able to interpret complex data and use this to present comprehensive MI and reporting to inform strategic decision making
  • Strong interpersonal skills, with the ability to interface with personnel on a broad range of areas of expertise and various levels within the organisation
  • Excellent communication skills with a demonstrable ability to communicate persuasively with internal and external stakeholders across the business in writing and in person, to assess, document, monitor report, develop, coordinate and implement various improvements to compliance activities
  • Confidence in acting as ambassador for the company
  • Proactive problem solver, who can confidently assess risks and regulatory concerns and identify proactive and commercial solutions enabling the company to maintain regulatory compliance
  • Sound judgement, analytical skills and practicality, including the ability to gather information and synthetize it to identify problems, trends and opportunities
  • Strong analytical, attention to detail, project management, organisational skills and present data in a meaningful way
  • Organised, to plan and manage workload and competing deadlines
Please send your CV to if you are interested in this role.