Job Details

Job
Location
Japanese speaking Customer Service Agent - Cyprus
Job ID: 8196
Job Type:
Region:

Limassol

Job description:
Our client is an established and profitable online casino facing the Asian market with an experienced leadership team who have spun out from major household gambling operators. The business is currently relocating from Malta to Cyprus and we are looking for a Japanese speaking Customer Service Agent to be the first point of contact with the Japanese players through live chat and email. All aspects of this role are customer centric and focused on delivering the best possible experience.
 
Responsibilities:
 
  • Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
  • Maintaining customer focus and responding to customer queries in accordance to company guidelines
  • Supporting and guiding customers with all requests, escalating and following up where necessary
  • Enable players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Keep up to date with new information/policies
  • Collaborate with Fraud and Payments team in order to resolve customer queries
  • Collaborate with CRM team
  • Supporting and guiding customers with all requests and escalating and following up where necessary
 
Requirements:
 
  • Excellent written and spoken skills in Japanese.
  • Intermediate to fluent level of written and spoken English
  • You have a positive and a can-do attitude with a flexible approach 
  • You enjoy learning and sharing your knowledge with others
  • You have a genuine interest in iGaming and eager to learn more
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • An excellent listener 
  • A team player that can work independently
  • Previous experience in customer service or similar position
  • Good communication
  • Flexible approach to work and ability to work shift including weekends and public holidays
 
On offer:
 
  • Relocation package – accomodation and flights
  • Learning and Career Development opportunities within quickly growing start-up company
  • Very modern and cosy office space you will love
  • Private Health package
  • Laptop
  • Lots of social and team building events, summer boat parties etc
 
Please send your CV to Gosia@bettingconnections.com if you are interested in this role.