Job Details

Japanese speaking Customer Service Agent - Malta
Job ID: 7510

Sarah is originally from Berkshire in the UK and worked as a secondary school art teacher for four years before moving to Malta. She loved her experiences as a teacher and it was this enjoyment of interacting with people that led to her getting involved in the field of recruitment and started working with Betting Connections in October 2016. Sarah loves live music, animals, and sunshine, and has spent many summers at music festivals around the UK.

View Sarah’s LinkedIn profile

Job Type:


Job description: Our client is looking for a customer support specialist with Japanese language to service primarily Japanese and English-speaking players over a multi-brand platform. The company takes pride to strive to impress their Customers with an epic player experience.
Working in a fast paced environment where creativity and innovation are fostered, you will be empowered and supported to be the best version of your self whilst enjoying career development opportunities, flexibility and fantastic benefits.
About the role:
  • Assisting players via chat and e-mail
  • Overall responsible providing WOW experience to the players.
  • Maintain customer focus and respond to customer queries following company guidelines
  • Clarify and guide customers with all requests and escalate and follow up where necessary
  • Work within a dynamic team, support team members whilst contributing to the company values
  • Maintain professional working relationships with customers and colleagues
  • Previous experience in customer service or similar position
  • A team player with a positive attitude
  • Good communication and IT-skills
  • Fluency (Native level) in Japanese and excellent English communication skills, both written and spoken
  • The chosen candidate will have a clean police record and hold valid work permit to work in Malta
On offer:
On top of the competitive base salary package on offer, there are numerous attractive benefits and perks on offer, including but not limited to:
  • Amazing open and friendly work environment
  • Multicultural team and regular social events
  • Wellness programme as well as Health and Dental Cover
  • Daily Lunch allowance and weekly Friday beers
  • Relocation allowance to help your move to Malta
If you would like to hear more about this or any of the 500+ iGaming careers that Betting Connections are recruiting for, get in touch with us by hitting apply today and one of our International Recruiters will get in touch to discuss ALL your iGaming career options.