Job description: br>
We are seeking an experienced and fluent Japanese-speaking Customer Support Team Lead to join our dynamic and growing team. Based in Malta, you will lead a team of customer support representatives to ensure our clients receive exceptional service and assistance. Your role will involve supervising daily operations, resolving escalated issues, and maintaining a high level of customer satisfaction.
- Lead and mentor a team of Japanese-speaking customer support representatives.
- Manage day-to-day operations, including assigning tasks, monitoring performance and KPIs, and ensuring service quality.
- Handle escalated customer inquiries and issues, providing swift and effective resolutions.
- Collaborate with other departments to improve customer support processes and workflows.
- Analyze customer feedback to identify areas for improvement and implement necessary changes.
- Prepare and present regular performance reports to management.
- Stay updated on industry trends and best practices to enhance customer support strategies.
- Foster a positive and motivated team environment.
- Japanese native speaker able to communicate fluently in English, both written and spoken
- Proven experience in customer support, with a Minimum of 2 years in a leadership or supervisory role
- Strong understanding of the iGaming industry and its specific customer service requirements
- Excellent communication and interpersonal skills
- Problem-solving mindset with the ability to handle challenging situations
- Proficiency in using customer support tools and MS Office software
- Exceptional organizational and multitasking abilities
- Based in Malta
What we offer:
- Attractive remuneration package
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Health Insurance (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Exciting Company Events
If you believe you possess the necessary skills and experience to excel in this position, we encourage you to apply and become a vital part of our client’s customer-centric team.
Should you be interested in the above position send your CV in English to Shannon on email@example.com