Job Details

Job
Location
Japanese speaking Customer Support Team Leader - Malta
Job ID: 8988
Job Type:
Region:

Malta

Job description:

We are seeking an experienced and fluent Japanese-speaking Customer Support Team Lead to join our dynamic and growing team. Based in Malta, you will lead a team of customer support representatives to ensure our clients receive exceptional service and assistance. Your role will involve supervising daily operations, resolving escalated issues, and maintaining a high level of customer satisfaction.

 

Responsibilities:

 

  • Lead and mentor a team of Japanese-speaking customer support representatives.
  • Manage day-to-day operations, including assigning tasks, monitoring performance and KPIs, and ensuring service quality.
  • Handle escalated customer inquiries and issues, providing swift and effective resolutions.
  • Collaborate with other departments to improve customer support processes and workflows.
  • Analyze customer feedback to identify areas for improvement and implement necessary changes.
  • Prepare and present regular performance reports to management.
  • Stay updated on industry trends and best practices to enhance customer support strategies.
  • Foster a positive and motivated team environment.

 

Requirements:

 

  • Japanese native speaker able to communicate fluently in English, both written and spoken
  • Proven experience in customer support, with a Minimum of 2 years in a leadership or supervisory role
  • Strong understanding of the iGaming industry and its specific customer service requirements
  • Excellent communication and interpersonal skills
  • Problem-solving mindset with the ability to handle challenging situations
  • Proficiency in using customer support tools and MS Office software
  • Exceptional organizational and multitasking abilities
  • Based in Malta

 

What we offer:

 

  • Attractive remuneration package
  • Wellness benefit (after probation)
  • Optician/Spectacle and Blue Lens Benefit (after probation)
  • Health Insurance (after probation)
  • Breakfast/lunch all week
  • Monthly snacks allowance
  • Training support
  • Modern office facilities
  • Exciting Company Events
 
If you believe you possess the necessary skills and experience to excel in this position, we encourage you to apply and become a vital part of our client’s customer-centric team.
 
Should you be interested in the above position send your CV in English to Shannon on shannon@bettingconnections.com