Job

Job
Location
Norwegian Speaking Team Leader - Malta
Job ID: 6657
Job Type:
Region:
Permanent
Any Region

Our client, an established iGaming operator with offices in Malta, is looking for a Norwegian speaking Customer Service Team Leader to join their team.
 
Responsibilities
  • Recruit staff with the aim of establishing a proactive team functioning with high standards
  • Estimate future workload and propose staffing plans to Head of Customer Service and Support Operations Manager
  • Coach and develop staff on their work for continuous improvement of individual results
  • Schedule and coordinate your team along with other CS language teams when necessary
  • Review quality and efficiency of your staff and arrange regular personal development meetings
  • Report and analyse team performance on daily, weekly and monthly basis
  • Plan and organise motivational activities
  • Ensure Compliance and Responsible Gaming procedures are adhered to by everyone
  • Responsible for Chat and Email service lines ensuring we adhere to pre-agreed opening times with Brand Teams
  • Effectively manage the team, ensuring effective use of resource
  • Ensure all activities are carried out on-brand and to a high standard, whilst maintaining the company high standards for fairness and integrity
  • Ensure team members understand how to meet performance expectations and provide ongoing support
  • Develop short term improvement plans for individuals with clearly defined measures of success
 Requirements
  • Extensive knowledge in Customer Service via email and live chat
  • Sports Betting and iGaming industry knowledge
  • Excellent communication and interpersonal skills to motivate others
  • Ability to work in a proactive manner, positive attitude with attention to detail
  • A strong customer service ethic
  • Able to work on a shift basis
To apply please send your updated CV to sennette@bettingconnectios.com