Job Details

Payments Manager - Malta
Job ID: 8692
Job Type:

Any Region

Job description:
Job Overview:
Today payments are a crucial part of the total customer experience of an online casino. Therefore, as our Payments Manager, you will work closely together with various stakeholders to create a seamless, coherent and secure payments experience. 
You will be instrumental to the payments processes and growth, ensuring that our players are well catered for with PSPs and that their deposit and withdrawal journeys are optimised in all markets.  As a Payment Manager, you will report to the Director of Product & CX.
Responsibilities and duties:
  • Monitor existing Payment Service Providers and follow through on any errors/failed payments.
  • Analysing trends, reporting on PSPs and finding areas to optimise and improve.
  • Research new PSPs according to market preferences.
  • Full onboarding of new PSPs from commercial negotiations through to integration.
  • Reviewing processes and systems functionality.
  • Serving as the main point of contact between PSPs, Operations Team, and Finance Team. Ultimately then feeding back to the Product Team.
  • Assisting Operations Team with any PSP issues.
  • Updating and improvement of current PSP processes and flows.
  • Ensuring that the Operations Team are trained on all PSP providers and always updated with any changes/improvements.
  • 2 years experience in a similar role;
  • Previous igaming experience; 
  • Knowledge of AML practices and Regulations;
  • Experience in reviewing processes and knowledge on various PSPs;
What we offer:
  • Flexible working hours;
  • A hybrid working model with 2 days working from our fabulous office and up to 3 days working from home;
  • Competitive salary based on experience and qualifications;
  • Brand new offices;
  • Private parking;
  • Company events and social gatherings;
  • Health insurance;
  • Wellbeing and fitness allowance;
  • Casual dress code;
  • Employee assistance program;
  • Weekly office lunches and daily nibbles such as fresh fruit and healthy snacks.