Job Details

Technical Payments Analyst - Malta
Job ID: 7849
Job Type:


Job description: An awesome position has arisen for someone who is inspired about fintech, enjoys support and service, who thrives in a tech environment. This is a great start in getting to understand the backbone of fintech products, where you'll have great opportunities to excel and further develop!
As a Technical Payments Analyst, you will investigate and resolve customers’ technical payment issues that occur within the payments platform and also provide effective, efficient and knowledgeable service and solutions to teammates and customers.
In addition to a technical background, excellent communication skills and attention to detail, you’ll need an understanding of and experience within payments processes so you can deliver information both to technical and non-technical personnel as well as to the company’s Finance, Compliance and Risk teams.
  • As part of a team, you will be the main contact for handling merchant inquiries, mostly via email
  • Analyse and escalate reported issues internally to relevant departments
  • Perform investigation of payment issues and create ad-hoc reports if needed
  • Proactively follow-up merchants’ queries
  • Communicate internally and assist other departments with their queries, by closely cooperating with Consumer Support, Account management, AML, Finance or Banking Relations
  • Communicate with various banks the company cooperates with
  • Ensure all tasks are performed in line with the current procedures and within internal SLA’s
  • Maintain, review and improve internal procedures and processes
  • Contribute to team effort by meeting team and company KPI's
  • Constantly update yourself about industry trends, internal policies and procedures
  • Around 1 to 2 years’ experience working in a technical payments role within the iGaming industry, Fintech, Payment provider or a Bank
  • Good knowledge and understanding of IT troubleshooting in online payments
  • Experience working with payment methods such as Paypal, Skrill, SEPA etc.
  • Experience using SQL highly desirable
  • A can-do attitude and a proactive mindset
  • Organised and detail oriented
  • You work well within a team as well as individually
  • Fluent in English, both verbally and in writing
  • Open to working shifts, including night shifts
What they offer:
  • Competitive Salary
  • Relocation Package
  • Health insurance and Health Allowance
  • Free breakfast daily
  • Various tech gadgets including a new iPhone and unlimited phone contract paid by the company
  • Friday Drinks and Monthly Team Events/Activities
For more information or to apply please send your CV to