Job Details

Job
Location
Portuguese speaking Customer Service Representative - Malta
Job ID: 7643
Job Type:
Region:
Permanent
Malta

Job description:
Our iGaming client, an established operator with casino and sportsbook product is looking for a Portuguese speaking Customer Service Representative to join their office in Malta.
 
Responsibilities:
  • Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested
  • Research solutions to customer issues
  • Interact with various department to resolve customer issues
  • Use available tools and information resources to resolve problems
  • Use a comprehensive knowledge of the our client’s website to investigate and resolve issues
  • Escalate unresolved problems in accordance with establish policy procedures and protocols
  • Administer client account management including updating notes in accounts
  • Research transaction discrepancies and take appropriate action
  • Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
  • Amending / adjusting transactions in customer accounts when necessary or instructed
  • Maintain professionalism and adhere to company standards during all interactions
  • Assistance with special Customer Services projects
  • Other tasks and duties as assigned
Requirements:
  • Business fluency in Portuguese and English
  • Minimum of 3 years in a position with relevant experience would be an asset
  • Knowledge of Sportsbook industry would be an asset
  • Basic office skills including knowledge of Microsoft Word and Excel
  • Ability to think critically and draw from experience to make decisions
  • Computer literacy
  • Care in dealing with sensitive information
  • Ability to write, read and speak in the required languages
  • Ability to deal with ambiguity and identify customer’s needs
  • The ability to organize and manage multiple priorities
  • Ability to independently research solutions and solve problems
  • Strong customer orientation
  • Excellent interpersonal and communication skills
  • Performance driven and a strong team player
  • Fluent and advanced skills both oral and in specialized languages would be an asset
  • High school diploma required
  • Flexible and has the ability to quickly adjust to frequent process and information changes
 
For more information on the role or to apply kindly send your CV to marinela@bettingconnections.com