Job Details

Job ID: 6760
Alexandra joined our international recruitment team in January 2015, bringing with her recruitment experience from Romania, Bulgaria, and Malta. Alexandra has a degree in Psychology and Human Resources from her home country of Romania. In her role she focuses on international candidate sourcing, utilising both Romanian and English.

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Job Type:


Job description: RISK & PAYMENTS AGENT
A Risk & Payments Agent has an important role in the day-to-day functioning of the casinos that form the core of our brand. These cover the elements of fraud identification, payouts, KYC & related due diligence processes. The agent will works closely with other departments within the business, namely Customer Services & Finance, to ensure a safe yet fun environment for our players. The day to day tasks of the agent consist of:
  • KYC - A Risk & Payment agent is responsible for the verification of player accounts.
  • Withdrawals - A Risk & Payment agent is responsible for the processing of withdrawals on the Casino.
  • Customer Communication - A Risk & Payment agent is responsible for the handling of all chat and emails relating to R&P.
  • Escalations - Internal departments will be escalating cases to the R&P team on a regular daily basis for further investigation.
  • Risk - The Risk & Payment agent takes a lead role in mitigating potential risks to the business.
  • Team Management and Collaboration
  • Chargebacks - Chargeback levels will be monitored, and issues addressed through the implementation or customization of new & existing fraud rules on our payment systems.
  • Customer Service or Risk & Payments experience
  • iGaming experience is a huge plus
To apply please send your CV to