Job Details
Sales & Support Team Leader - Malta
Job ID: 8487
Job Type:
Region:
Region:
Any Region
Job description:
Sales & Support Team Leader
Our iGaming client is looking for a professional, dedicated, and eager-to-learn Team Leader to join to their team in Malta. The correct person would be one of two team leaders in a strong team of 20 energetic people. The department is growing rapidly and continuously and they are looking for someone ager to learn, and ready to become a key member of management.
Responsibilities:
Our iGaming client is looking for a professional, dedicated, and eager-to-learn Team Leader to join to their team in Malta. The correct person would be one of two team leaders in a strong team of 20 energetic people. The department is growing rapidly and continuously and they are looking for someone ager to learn, and ready to become a key member of management.
Responsibilities:
• Be proactive about identifying gaps within the department and taking the appropriate actions to optimise flows, procedures, and processes.
• Complete regular analysis on time management within the team and bring forward innovative ideas to support the workload.
• Ensure that that the service provided by the team is at a high level of excellence.
• Assist the Head of Department with analysis of sales efforts and other measurements.
• Assist the Customer Support & Sales managers in QA, assigning of tasks and mid-level responsibilities.
• Report to the Head of Department on conversion and sales efforts on a regular basis.
• Provide necessary training and tools to the team. For example, best practice in chat or teaching new and improved processes.
• Assist in quarterly 1:1’s, improvement plans, probation meetings and any other necessary development meetings with the team.
• Maintain an inspiring and family-like mentality within the team by recognizing strengths/weaknesses and motivating the team accordingly.
• Execute monthly meetings with the senior agents to understand deeper what can be done to support the team.
• Report on all the above to the head of department
What do we offer
What do we offer
- Career Development - We will provide you with all the training, tools, and support you need for a fast career progression
- We care - Private Health Insurance for you and your dependents
- Company Lunch - 3 free lunches per week
- Working with friends is better - Refer to a friend bonus scheme
- Company events Parties, activities, monthly competitions, team building Benefits
- Competitive bonuses schemes
- Schedule Paid transport for early morning shifts (if necessary)
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