Job Details

Job
Location
Sales & Support Team Leader - Malta
Job ID: 8487
Job Type:
Region:

Any Region

Job description: Sales & Support Team Leader  

Our iGaming client is looking for a professional, dedicated, and eager-to-learn Team Leader to join to their team in Malta. The correct person would be one of two team leaders in a strong team of 20 energetic people. The department is growing rapidly and continuously and they are looking for someone ager to learn, and ready to become a key member of management. 

Responsibilities: 
• Be proactive about identifying gaps within the department and taking the appropriate actions to optimise flows, procedures, and processes. 
• Complete regular analysis on time management within the team and bring forward innovative ideas to support the workload. 
• Ensure that that the service provided by the team is at a high level of excellence. 
• Assist the Head of Department with analysis of sales efforts and other measurements. 
• Assist the Customer Support & Sales managers in QA, assigning of tasks and mid-level responsibilities. 
• Report to the Head of Department on conversion and sales efforts on a regular basis. 
• Provide necessary training and tools to the team. For example, best practice in chat or teaching new and improved processes. 
• Assist in quarterly 1:1’s, improvement plans, probation meetings and any other necessary development meetings with the team. 
• Maintain an inspiring and family-like mentality within the team by recognizing strengths/weaknesses and motivating the team accordingly. 
• Execute monthly meetings with the senior agents to understand deeper what can be done to support the team. 
• Report on all the above to the head of department

What do we offer 
  • Career Development - We will provide you with all the training, tools, and support you need for a fast career progression 
  • We care - Private Health Insurance for you and your dependents 
  • Company Lunch - 3 free lunches per week 
  • Working with friends is better - Refer to a friend bonus scheme
  • Company events Parties, activities, monthly competitions, team building Benefits
  • Competitive  bonuses schemes
  • Schedule Paid transport for early morning shifts (if necessary)
If you would like to apply for this role, please send your CV to gabriela@bettingconnections.com