Job Details

Job
Location
Senior Customer Experience Specialist - Remote
Job ID: 7670
Job Type:
Region:

Remote

Job description: On behalf of our client, a truly remote online casino operator, we are recruiting for iGaming Experienced Customer Service Agents. The position is fully remote working and has been pre-pandemic! The company has a small office base; however, the entire workforce has been remote since the company’s inception.
 
The role of Senior Customer Support Agent requires someone with a solid Online Casino background and understanding in order to provide an above and beyond one point of contact resolution!
 
Responsibilities:
 
  • Answering customer’s enquiries via email and live chat.
  • Providing customer support on all aspect of the player experience.
  • Verifying customer accounts and processing payments.
  • Crediting Bonuses and Free Spins to Players.
  • Assisting in fraud and risk management.
  • Taking care of VIP players.
  • Promoting responsible gambling.
 
Requirements:
 
  • Previous customer related experience within an online casino
  • Customer focused approach.
  • Previous VIP Experience is a big plus.
  • Impeccable English – written and spoken.
  • Superb problem solving skills.
  • Ability to work independent and as a part of a team.
  • Be able to handle stress.
  • Previous experience with Crypto is a major plus.
  • Outgoing personality with excellent communication skills.
 
On offer:
 
As well as having a competitive salary package for the position the company also offers other perks such as:
 
  • For all staff who have passed 6 months in the company, there is a company retreat every year! The firm flies all remote workers to a 5* star resort to meet each other – ensuring a strong connection even though the workforce is remote.
  • An additional yearly allowance for you to spend on your own travel to meet your colleagues throughout the year. 
 
 
If you would like to hear more about this truly unique and fully remote working position within iGaming or any of the 500+ iGaming careers that Betting Connections are recruiting for,  get in touch with us by hitting apply today and one of our International Recruiters will get in touch to discuss ALL your iGaming career options.