Job Details

Job
Location
Senior Customer Support Portuguese speaking - Remote
Job ID: 7444
Job Type:
Region:
Permanent
Remote

Job description: Are you a native Portuguese speaker with previous experience in the online casino industry? Is Jugo de Bicho your favorite pastime? Well, in that case we consider you “com a faca e o queijo na mão”, if you know what we mean.
 
Our client, a fantastic iGaming company are recruiting for an experienced customer support agent to join their continuous growing operations. If you have extensive casino knowledge and enjoy a slot game of 2 (maybe 3) see below the position.
 
Responsibilities:
  • Answering customer’s enquiries via email and live chat.
  • Providing customer support on all aspect of the player experience.
  • Verifying customer accounts and processing payments.
  • Crediting Bonuses and Free Spins to Players.
  • Assisting in fraud and risk management.
  • Taking care of VIP players.
 
Qualifications:
 
  • Previous Customer Service Experience within a Casino
  • A minimum of 2 years iGaming Experience – is a must!
  • Excellent communication skills.
  • Previous VIP Experience is a big plus.
  • Impeccable English – written and spoken.
  • Superb problem solving skills.
  • Ability to work independent and as a part of a team.
  • Be able to handle stress.
  • Previous experience with Crypto is a major plus.
  • Outgoing personality with excellent communication skills.
 
Please send your CV to sarahb@bettingconnections.com if you are interested in this role.