Job Details

Job
Location
Spanish Customer Service Agent - Malta
Job ID: 7569
Job Type:
Region:
Permanent
Malta

Job description: As a Customer Service Agent, you will be a front-liner for one of our iGaming clients, supporting their players through phone calls, online chats and emails. You will assist their players with registration, game play, technical, payments and other generic queries.
 
Responsibilities:
 
  • Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience
  • Provide accurate, valid and complete information by using the right methods and tools
  • Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame and following up to ensure resolution, keeping within the SLAs
  • Contribute towards the departments objectives to increase the accuracy, efficiency, and responsiveness of the customer service team as a whole
  • Work towards hitting and exceeding personal and business targets
  • Follow communication procedures, guidelines and policies implied by the business
  • Build rapport with customers through open and interactive communication
  • Share customer feedback with the CS team, Tech team and relevant teams to contribute towards the development of new products and services
  • Understand the importance of social responsibility and act in the best interest of players with gambling concerns or problems by following the company’s Responsible Gambling procedures
  • Comply with legal requirements, industry regulations, internal policies and professional codes
 
Requirements:
 
  • Native Spanish with excellent verbal and written Spanish and English language skills
  • Around 1 Year experience working in Customer support role in the iGaming industry
  • Strong customer focus with good communication skills
  • Reliable and ethical, respecting customers’ concerns and confidentiality
  • Organised and methodical, with good attention to detail
  • Computer / IT literate, and familiar with CRM systems
 
For more information or to apply, please send your cv to Pippa@bettingconnections.com