Job Details

Job
Location
Spanish speaking VIP Account Manager - Mexican Market - Malta
Job ID: 7930
Job Type:
Region:

Malta

Job description: One of our client’s i Malta are looking for a Spanish speaking VIP Account Manager to join their team for the Mexican Market. You will be responsible for managing the accounts of key VIP players to generate sustained revenue and also develop a referral channel for new VIP Players.
 
Responsibilities:
 
  • Be the main point of contact for VIP clients
  • Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
  • Coordinate retention calling campaigns including planning, execution and evaluation
  • Handle customers’ day to day queries and complaints, including out of hours, when necessary, in order to provide the VIP with a personal and tailor-made service
  • Follow up on specific customer cases and maintain a good relationship with customers
  • Collect and analyse information and data on customer segments and suggest changes for optimization
  • Evaluate and report VIP activities and performance on a daily/weekly/monthly basis
 
Requirements:
 
  • Fluent in English and Spanish
  • 1+ year working experience in Customer Support / Account Management / VIP / Sales within the iGaming industry
  • Knowledge/experience in the Mexican market will be advantageous
  • An excellent understanding of VIP expectations and the need to deliver first-class service
  • Sales experience will be considered an advantage
  • Self-confident with the ability to build a good relationship with clients and colleagues
  • An open, honest, enthusiastic and resilient approach
  • Possess an analytical mind-set
  • Excellent reporting skills using Word, Excel and PowerPoint
  • Very well organized
  • Able to work on own initiative
 
What they offer:
  • Competitive salary
  • Comprehensive health insurance
  • Free lunch daily
  • Regular team events
  • A friendly, dynamic work environment - They believe that their employees are their main asset
For more information or to apply please send your CV to Pippa@Bettingconnections.com