Job Details
Swedish Customer Experience agent - Malta
Job ID: 8875
Job Type:
Region:
Region:
Malta
Job description:
Responsibilities:
Requirements:
- Resolve customer queries via live chat and email
- Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
- Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way.
- Approve customer withdrawals upon request from the player
- Review of customer documentation and KYC checks on demand for various jurisdictions in line with policy
- Contribute to team effort by achieving personal KPI’s to support departmental SLA’s
- Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
- Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these
Requirements:
- Fluent knowledge of Swedish - both written and spoken
- A keen interest in sports & casino
- Analytical and problem-solving skills
- Able to adapt to shift work
- Customer service experience is considered a plus
- Able to multitask
Two-minute CV registration
In order to be contacted by one of our experienced recruitment consultants and to be kept up to date on all the latest jobs, register now!
Refer a Friend
At betting Connections Recruitment Services we believe that talented people know talented people. On this basis we are running a "refer a friend" initiative which gives you the possibility to earn €250.
Recruitment Solutions
Check out our employer page and see what we can offer your business, helping you to achieve the long term growth your business is looking for using our no risk recruitment solutions.
Jobseekers
Find out what we offer to jobseekers, helping you to get the job you deserve and build a career that you love. All of our career consultancy is offered for free.