Job Details

Job
Location
Swedish Customer Support Agent - Malta
Job ID: 6776
Sarah is originally from Berkshire in the UK and worked as a secondary school art teacher for four years before moving to Malta. She loved her experiences as a teacher and it was this enjoyment of interacting with people that led to her getting involved in the field of recruitment. Sarah loves live music, animals, and sunshine, and has spent many summers at music festivals around the UK.

<a href="https://www.linkedin.com/in/sarah-worthington-90b17912a/">View Sarah's LinkedIn profile</a>
<a href="mailto:sarahw@bettingconnections.com">sarahw@bettingconnections.com</a>
Job Type:
Region:
Permanent
Malta

Job description: Swedish Customer Support Agent
Malta
 
You will be the first point of contact with our players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. You will be mainly responsible for:
 
  • Greet and communicate with customers in a warm and empathetic fashion
  • Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
  • Identify and support players in difficulties they might encounter
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Provide explanations to customers about products/site/policies
  • Keep up to date with new information/policies
  • Build a trusting relationship through accurate answers and a positive vibe
  • Understand, guide and support players in Responsible Gambling 
  • Collaborate with our Fraud and payments team in customer queries
  • Understand AML and report any suspicious activity
  • Update customer account/details with necessary information when needed
 
Requirements
 
  • A native or fluent Swedish speaker who can also speak/write English fluently
  • You have a positive and a can-do attitude with a flexible approach 
  • You enjoy learning and sharing your knowledge with others
  • You have a genuine interest in iGaming and eager to learn more
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • An excellent listener 
  • A team player that can work independently
 
If you are interested, please send your CV to sarahw@bettingconnections.com