Job

Job
Location
Swedish VIP Manager - Malta
Job ID: 6543
Job Type:
Region:

Any Region

SWEDISH VIP MANAGER
 
This role will entail individual management of key VIP players and prospective VIP, and in so doing performing towards defined KPIs and strict targets.
 
Key objectives and responsibilities:
 
  • Develop personal relationships with elite players and potential VIPs, and build individual account plans
  • Perform daily Market Maintenance checks to ensure appropriate and regular contacts were made with VIP accounts of all levels
  • Set up bonuses for VIP players according to guidelines
  • Design, communicate, and execute promotions and campaigns that are relevant to the market and player segment, together with the Content and CRM teams
  • Design, execute, and host events that both reward and generate further value from VIP segments
  • Handle all event logistics for the host and VIP guests, including flights, transfers, accommodation, meals, location scouting, supplier management, and contingency plans
  • Own and follow Source of Wealth and RG processes, ensuring all VIP players meet the requirements of the local Gaming Commission policy while minimizing interruption to their playing experience
  • Own and resolve VIP complaints and escalations, and manage all VIP communication that may come in via other channels
  • Achieve and report on the performance of VIP players, budgets, and costs versus targets
  • Build and maintain player profiles – analyse VIP behaviour/gameplay of players to optimise operational activities
  • Liaise with other teams and departments to implement solutions for the region
  • Work closely with the Country Manager to support the regional strategy 
 
Essential skills and experiences relevant to the role:
 
  • Native Swedish speaker with professional communication skills via phone and email
  • Strong level of written and spoken English
  • Proven experience of building and managing relationships with I-gaming VIPs
  • Flexible to service key accounts via phone, SMS, email, etc. outside of standard work hours, when required
  • Experience in cross departmental collaboration
  • Strong organisational skills and experience of balancing multiple projects
  • Strong analytical and cost management skills
  • Ability to work autonomously and to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure
  • Available to travel monthly
  • Marketplace awareness and understanding of local trends
 
Personality:
 
  • Outstanding interpersonal skills and the ability to establish positive relationships with employees at all levels of the business as well as external partners
  • Resilient, approachable with the ability to work successfully in a dynamic, fast paced environment
  • Ability to operate as a team player, with a flexible and positive attitude
  • Always operates with the highest levels of honesty, integrity and fidelity, acting in the best interest of the business at all times
  • Sociable and friendly
  • Adopts a “hands on” approach