Job Details

Systems Analyst - Malta
Job ID: 7352
Job Type:

Job description:
As a Systems Analyst, you will form part of the IT Operations section, that is responsible to support the business' IT services across the group. 
  • The role is to perform a variety of level 2 BAU activities to deliver services across specific ITIL processes including Event Management, Request Fulfilment, Incident Management, Problem Management, Configuration Management, Change and Release Management.
  • This includes applying your analytical, troubleshooting and general technical expertise to investigate, isolate and resolve systems related incidents, identify root cause and undertake ensuing problem management activities.
  • You will also be required to implement business critical changes within a structured change management framework and perform release management and configuration management tasks in line with an ITIL compliant operations delivery structure.
  • The position requires to participate in an on-call roster on a rotational basis to provide 24/7 support to the business including outside of normal business hours.
Key skills:
  • Maintain a strong customer focus
  • A capacity for systematic analysis
  • Ability to intelligently prioritize multiple tasks
  • Thorough knowledge of security policies and procedures
  • Ability to document systems and changes
  • Strong team player
  • Good communication skills and fluency in written and spoken English
  • Proactive, flexible attitude to work with a willingness to constantly review and improve skills and processes
  • High level of initiative, accountability, attention to detail and ability to follow process and procedures
  • Minimum 2 years’ experience in an IT Support role
  • MCSA, CCNA or other equivalent industry standard qualifications.
  • Hands on experience in managing and troubleshooting firewalls, networking, routing and switching issues.
  • ITIL certified or experience working in ITIL environment
  • Experience managing and supporting Windows server 2012 or later
  • Experience managing and supporting Exchange Server and Active Directory
  • SQL scripting knowledge (T-SQL, Google Big Query) and Microsoft reporting services knowledge and capabilities
  • Experience in PowerShell scripting
  • Red Hat Enterprise Linux administration experience
  • AWS EC2 cloud and networking experience
  • Working knowledge of Virtualization Environments (VMware, HyperV)
  • Anti-Virus Management (e.g. Kaspersky Security Centre)
  • Experience with physical server hardware and storage solutions (Blade Servers, Pure Storage, HP EVA)
  • Atlassian product administration (JIRA, JIRA Service Desk & Confluence)
  • Multifactor Authentication solutions administration (GAuth)
  • VoIP system administration (Asterisk)
  • Monitoring Tool Administration (Zabbix/Datadog/Watchdog)
Please send your CV to if you are interested in this role.