Job Details

VIP Executive - Japan - Malta
Job ID: 6907
Job Type:
Any Region

Job description:
  • Manage VIP relationships on a daily basis.
  • Taking calls and emails from players. Owning and resolving player issues.
  • Making promotional and relationship building calls to players.
  • Use social media and chat moderation to build community amongst the players.
  • Use data available to produce relevant calling schedules targeting lapsing players, building payer engagement and frequency.
  • Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries.
  • Organising and attending VIP events.
  • Using IT systems to crediting and record player bonuses.
  • Use IT systems to deliver effective promotional campaigns.
  • Meet targets against productivity, quality and KPI delivery.

Experience & skills

  • Native Japanese speakers
  • Customer Service expertise is essential.
  • Proficient in Microsoft Office applications particularly Excel.
  • Outgoing personality with a can do attitude.
  • Comfortable talking to customers on the phone with a sales attitude
  • Excellent time management and organisational skills.
  • Excellent communication and interpersonal skills.
  • Experience in the iGaming industry is required