Job Details

• Manage VIP relationships on a daily basis.
• Taking calls and emails from players. Owning and resolving player issues.
• Making promotional and relationship building calls to players.
• Use social media and chat moderation to build community amongst the players.
• Use data available to produce relevant calling schedules targeting lapsing players, building payer engagement and frequency.
• Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries.
• Organising and attending VIP events.
• Using IT systems to crediting and record player bonuses.
• Use IT systems to deliver effective promotional campaigns.
• Meet targets against productivity, quality and KPI delivery.

Experience & skills

• Native Japanese speakers
• Customer Service expertise is essential.
• Proficient in Microsoft Office applications particularly Excel.
• Outgoing personality with a can do attitude.
• Comfortable talking to customers on the phone with a sales attitude
• Excellent time management and organisational skills.
• Excellent communication and interpersonal skills.
• Experience in the iGaming industry is required